Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

For supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

Processing time occurs before carrier transit. Delivery estimates are guidance only and are not guaranteed arrival dates.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Charges may vary depending on destination, order size, product dimensions, weight, packaging requirements, and available carrier service.

Depending on inventory availability, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The shipping origin shown in carrier tracking may differ from our registered business address.

Once your order has been dispatched and tracking becomes available, shipment details are normally sent to the email address provided during checkout.

Tracking information may require some time to become active after a shipping label is created.

If you notice an address error, contact service@cyrvess.com as soon as possible.

Changes cannot be guaranteed after processing, shipment preparation, or dispatch has started.

Carrier tracking may update more slowly than expected during busy periods or when a parcel is transferred between logistics partners.

If tracking has not updated for an extended period, contact us with your order number.

If tracking shows delivered but you cannot locate the parcel, check your mailbox, designated delivery area, reception or parcel room, household members, nearby neighbors where appropriate, and any delivery photo supplied by the carrier.

Please inspect your order promptly after delivery.

If a tissue box or tissue-box cover arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us within 7 calendar days after delivery with your order number and relevant photos or videos.