Eligible products may be returned within 30 calendar days after confirmed delivery.

The return period begins on the date the shipment is recorded as delivered by the relevant carrier or delivery service.

Before sending any merchandise, contact customer support at service@cyrvess.com.

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.

To qualify for a standard return, products should generally be returned in a condition reasonably consistent with inspection or normal evaluation after delivery.

Where applicable, include original components, removable inserts, feet, lids, accessories, packaging, and other supplied items.

Some tissue boxes and covers may include ceramic, acrylic, wood, metal, woven fibers, resin, textured surfaces, or hand-finished decorative details.

Minor differences in glaze, grain, texture, surface tone, dimensions, weight, or hand-finished details do not automatically indicate a defect.

Please do not automatically send returned merchandise to our registered business address.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact us within 7 calendar days after delivery.

Include your order number and relevant photographs or videos showing the product, issue, packaging, and shipping label where appropriate.

For preference-based returns, return shipping costs are generally the customer's responsibility.

If a return is required because of a confirmed seller-attributable issue, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

We do not charge a restocking fee for approved returns.

Once an approved return is received, it may be inspected to confirm condition, contents, and eligibility.

After approval following inspection, the eligible refund is normally initiated within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

If you would like a different product, color, finish, material, size, or variation, contact customer support to determine whether an exchange is available.

Where a direct exchange is not practical, you may be asked to complete an approved return and place a new order separately.

Cancellation requests should be submitted as soon as possible after an order is placed.

No cancellation fee is charged when an order is successfully canceled before fulfillment.