Include your order number and the email address used during checkout. This helps our support team locate the relevant order and review payment, shipping, tracking, or fulfillment information more efficiently.

For questions about dimensions, materials, finish, color, tissue-opening style, care, or compatibility with a specific tissue pack, include the product name or product-page link.

If a tissue box or cover arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us promptly.

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and issue.
• A photo of the shipping label or exterior packaging where transit damage may be involved.

Before returning merchandise, contact service@cyrvess.com.

Do not automatically send returns to our registered business address. Approved return requests will receive the correct return destination and instructions.

Do not email complete card numbers, card security codes, online-banking passwords, or full banking credentials.

For privacy requests, provide enough information for us to understand your request without sending unnecessary sensitive information.